Laptop Customer Service and Tech Support 2. Ratings and Reviews. Vtiger CRM is online customer relationship management software that helps you track and nurture customers across marketing, sales, and customer service. Try it free MusicXML has become the most successful standard for music notation interchange since MIDI. The chart below lists software that features at least some MusicXML. Collaborate with your entire customer community with Salesforce. Community Cloud. Not every company offers first class tech support for its laptops. With confusing web resources, unhelpful social media accounts and clueless phone reps, many brands put a lot of unnecessary obstacles between consumers and the help they need. CuteSoft_Client/CuteChat/chat-user-guide/images/chat-software2.gif' alt='Live Chat Software For Customer Support 3.0' title='Live Chat Software For Customer Support 3.0' />Thats why, for over 1. Laptop Mag has published its annual Tech Support Showdown, in which we go undercover to test and grade the most popular laptop brands. Company. Name. Overall1. Web Score6. 0Phone Score4. Avg Call Time. Phone Number. Phone Hours ETWeb. Support. Apple. 93. Link. Acer. 88. 50. Link. Lenovo. 86. Link. Microsoft. 82. Link. HP8. 04. 53. M F9a 9p wkdLink. Dell. 76. 46. 30. Link. Razer. 74. 44. Link. Asus. 72. 40. Link. Samsung. 67. M F9a 1. 1p wkdLink. MSI6. 33. 52. 85 2. Link The Winners. After we spent several weeks evaluating 1. Apple earns top marks once again for its extremely knowledgeable support staff and strong web resources. In a huge improvement over prior years, Acer leaps into second place by providing quick, helpful phone calls and highly accurate online info. Lenovo rounds out our top three with its excellent callback service and wealth of web articles. The Losers. Bringing up the rear are Asus, Samsung and MSI. Asus live chat and website were especially disappointing. Seemingly still shell shocked from its exploding phone debacle, Samsungs support line kept mistaking our Notebook 7 spin for a Galaxy Note 7. And MSIs tech support reps were shockingly unfamiliar with their companys products. Apple 9. 31. 00Web Support support. Phone Number 8. Key Takeaways Apple offers the best tech support in the business, year after year. The companys website and mobile app are loaded with helpful, step by step tutorials and, whether you reach them via phone or live chat, support reps are knowledgeable and friendly. Apple also answered Twitter messages quickly and accurately. Apple Tech Support 2. Report Card 2. Acer 8. Web Support acer. UScontentsupport. Phone Number 8. Key Takeaways The best Windows vendor for laptop support this year, Acer offers a useful live chat feature and an extremely helpful, easy to use website with lots of articles you can use to help yourself. Company reps nailed the answers to our questions on all three phone calls, which averaged less than 9 minutes. Acer Tech Support 2. Report Card 3. Lenovo 8. Web Support support. Phone Number 8. Key Takeaways Lenovos callback service, in which you register online and a rep calls you back right away, is extremely quick and helpful. The company has a wealth of online resources, but it can be challenging to find the page which solves your problem. Lenovo Tech Support 2. Report Card4. Microsoft 8. Web Support support. Phone Number 8. Key Takeaways Microsofts support site has a lot of helpful information, and the live chat and Twitter responses were quite helpful. Phone support was mostly good, but one confused rep changed a whole bunch of unrelated settings on our laptop. Microsoft Tech Support 2. Report Card5. HP 8. Web Support support. Phone Number 8. Mon Fri, 9 am 9 pm weekendKey Takeaways HPs website features a bevy of resources, including a very useful live chat. The company also provided speedy answers to our Twitter query, though the HP account initially sent us outdated instructions from 2. One phone rep tried to sell us antivirus software after answering our query. HP Tech Support 2. Report Card6. Dell 7. Web Support dell. Phone Number 8. ET Mon Fri, 9 am 1. Key Takeaways Dells site has a rich set of Windows tips, how tos, FAQs and diagnostics, though the companys automated interactive support agent wasnt much help. Two out of three agents didnt even know about the built in Waves Maxx. Audio app that comes on most Dell laptops. Dell Tech Support 2. Report Card7. Razer 7. Web Support razersupport. Phone Number 8. ETKey Takeaways Razers website has some useful FAQs, but offers less information than most competitors its also sorely missing a forum. Phone calls were fairly quick, but on one call, the rep kept giving us instructions for the wrong laptop. Razer Tech Support 2. Report Card 8. Asus 7. Web Support asus. Phone Number 8. Key Takeaways Asus live chat and phone support agents often steered us wrong example changing the video drivers to answer our question about disabling passwords after wake from sleep. On one call, we were even exposed to 1. Asus Tech Support 2. Report Card9. Samsung 6. Web Support samsung. Phone Number 8. ET Mon Fri, 9 am 1. Key Takeaways When we called Samsungs phone line, we kept getting routed to smartphone support, even though we asked for help with our laptop. When we finally reached the right people, two out of three answers were wrong, with reps unable to understand the companys own software. Samsung Tech Support 2. Report Card1. 0. MSI 6. Web Support us. Phone Number 8. ETKey Takeaways Peppered with broken English, MSIs support form asks for highly technical information, including your current BIOS version, before you can get an answer. Support calls were blissfully short, usually because the reps werent familiar enough with MSIs products and gave poor answers. MSI Tech Support 2. Report Card. How We Rate and Test. To see how well laptop makers support their products, we went undercover, posing as everyday users, and tried to answer three questions. We used both the online and telephone support systems of the top 1. Toshiba missed the cut. For each brand, except for Apple, which has its own OS, we asked one common question about how to stop the computer from going to sleep and then requesting a password upon wake up. Program De Trimis Sms-Uri Gratuit. All the other questions were customized for the brands and the consumer laptops we chose for testing. We initiated three phone sessions for each brand, asking one question per session. We also used each companys web resources, including articles, forums and live chat, to find answers. We attempted to contact the companies via both Facebook and Twitter. If a company offered a mobile app for support, we tried that also. Pes 2009 1 5 Gb. Each brand received a score out of 1. We gave online support more weight, because its a more popular way to get help and is most peoples first stop. Tech Support Showdown.